About The Services We Provide
ROOBYX is a trading name of YourCover Pty Ltd who hold an Australian Financial Services License which allows them to operate as an Insurance Underwriting Agency. YourCover is regulated by the Australian Securities and Investment Commission (ASIC) and is an Authorised Coverholder at Lloyd's.
Lloyd’s enjoys strong financial security supported by excellent ratings. Visit www.lloyds.com for more information.
All financial services provided by Roobyx will be suitability licensed and authorised to provide the product or service offered.
Insurance products we provide are generally accompanied with a Product Disclosure Statement and Policy Wordings however some products will only have a Policy Wording.
Depending on the other financial products we provide, they will also have a Product Disclosure Statement. Where no Product Disclosure Statement is required, the terms and conditions of how the products offered will be outlined within the FAQ’s.
If you have any concerns or complaints our staff are always available to listen to you and help where they can. If, after talking to a staff member, you wish to take the matter further our providers have in place a Complaints and Disputes Resolutions Procedure which undertakes to provide an answer to you within fifteen (15) working days. You should refer to the relevant Product Disclosure Statement for contact details.
In the case of insurance products provided by Lloyd’s, we can refer your complaint to the Lloyd’s General Representative in Australia for consideration under their disputes resolution process. You can also contact them – see contact details in the relevant Product Disclosure Statement.
If you are then not happy with any decision, you may take your complaint to the Financial Ombudsman Service Limited (FOS), an independent and external disputes resolutions body subject to eligibility. Access to the FOS process is free of charges to you. You can contact them – see contact details in the relevant Products Disclosure Statement.
About Our Products
About The Personal Accident Product
- Decide if you want to be covered only while working or if you wish to add other earnings and be covered 24 hours a day?
- How much you want or need to be paid if you die (your Accidental Death Benefit) or become permanently disabled (your Accidental Permanent Disability Benefit).
- Decide how much per week do you need to be paid (your Weekly Injury Benefit) and for how long (your Benefit Period); and
- How long can you afford to go without your income (your Waiting Period) before benefits are paid.
Premiums are debited weekly to your nominated account. The premium rate is applied to your declared earnings during the prior week.
You can either automate the process by linking your bank account and authorising us to obtain the data or notify us weekly of your earnings.
About Personal Accident Claims
If you have not linked your bank accounts or invoicing software to the Roobyx platform your claim will be assessed over the earnings you received over a twelve months period immediately prior to the claim and verified by your tax return or employer issued payslips.
Once we know your average earnings we apply the percentage of earnings you chose when applying for this cover. This amount will start to be paid to you after your chosen waiting period and paid until you are able to return to work or until your chosen maximum benefit period runs out, whichever first occurs.
About The Public Liability Product
Premiums are debited to your nominated account based on the weekly premium cycle. The premium rate is applied to your earnings during the prior week.
You must automate the process by linking your bank account and authorising us to obtain the necessary earnings data.